FAQs

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Are your watches authentic?

Absolutely. Each watch in our collection is rigorously authenticated and inspected by certified third-party watchmakers. We source exclusively from reputable suppliers, ensuring that every timepiece we offer is genuine and retains its original craftsmanship.

How can I be assured of a watch's condition?

Every watch undergoes a detailed inspection to assess its condition before being listed. We’re transparent about each watch’s state, and our team is available to answer any questions. For a closer look, you’re welcome to schedule a zoom call or visit our showroom by appointment.

I can't find the watch I want. Can I order a specific watch?

If you’re searching for a particular watch model, please let us know. We offer personalised assistance in sourcing specific watches. Request a watch today

What brands do you sell and buy?

We specialise in luxury watches from world-renowned brands, including Rolex, Patek Philippe, Audemars Piguet, Cartier, Omega, and many more. Our inventory is ever-evolving, offering diverse options to cater to various styles, tastes, and budgets.

Where are you located?

The Watch Co Australia is based in Bondi Junction, NSW, Australia, where we operate a luxurious showroom office. Our showroom offers a personalised experience for clients to explore our exclusive collection of high-end timepieces.

Visits to our showroom are by appointment only, ensuring you receive dedicated attention and exceptional service. To book an appointment or learn more, please schedule a time or contact us on 0411111180 or through our contact form.

Showroom Address: Office 2104, Level 21, Westfield Bondi Junction Tower 1, 520 Oxford Street, Bondi Junction, NSW 2022.

What is the shipping process for your watches?

Once your order is confirmed, we carefully prepare the watch for shipping using secure, insured services to guarantee safe delivery. Each watch is meticulously packaged to protect it during transit, and we’ll provide tracking details so you can monitor its journey. Delivery times may vary based on your location, and our team is available to answer any questions about the shipment. Read more

How do I care for my luxury watch?

Proper care ensures the longevity of your luxury watch. We recommend routine servicing by certified professionals every 3-5 years, avoiding exposure to extreme temperatures and storing your watch in a dedicated case when not in use. For specific care instructions, our team is happy to provide guidance based on the model and brand of your watch. Read more

How can I contact you with questions or concerns?

Our team is here to assist you with any enquiries or concerns. You can reach us through our contact page, email, or by phone during business hours. For a more personalised experience, you may also book an appointment to visit our showroom and discuss your interests in person.