Warranty
This Limited Warranty applies exclusively to physical goods purchased from Rad Fine Jewellery trading as 'thewatchco.com.au' (the “Physical Goods”).
Manufacturer warranty
Where a watch is still covered by its original manufacturer warranty, it is sold with the remainder of that warranty in full. Coverage runs from the date shown on the watch’s warranty card, in line with the manufacturer’s terms (for example, Rolex provides a 5-year international warranty). Warranty claims under a manufacturer warranty are handled by the manufacturer or its authorised service centres, and we are happy to assist you with the process.
The Watch Co Australia 1-year warranty
Where a watch is no longer covered by its manufacturer warranty, it is covered by our own 1-year Limited Warranty, as set out below.
What does this limited warranty cover?
This Limited Warranty covers manufacturer defects in the watch movement and mechanism during the Warranty Period.
During the Warranty Period, The Watch Co Australia will repair, at no cost to you, any products or parts that are found to be defective due to improper material or workmanship during normal use and maintenance.
This Limited Warranty is transferable.
What is the duration of the coverage?
The Warranty Period for physical goods purchased from The Watch Co Australia that are no longer covered by a manufacturer warranty is 1 year from the date of purchase.
A replacement Physical Good or part will uphold the remaining warranty of the original Physical Good or extend for 1 year from the date of replacement or repair, whichever is longer.
What is not covered by this limited warranty?
This Limited Warranty does not cover issues arising from:
- Conditions, malfunctions, or damage not resulting from manufacturer defects or defects in material or workmanship.
- Negligence, improper maintenance, or modifications.
- Damage or destruction caused by natural events, including but not limited to lightning, floods, or other disasters.
- Theft or loss of the Physical Goods.
What do you need to do?
To receive warranty service, you must first contact us to identify the issue and find the most suitable solution.
Please send the Physical Goods in their original packaging, along with any accessories or documents that came with the product, to the address provided by The Watch Co Australia.
You can reach us at info@thewatchco.com.au
